Please make sure you compare any part number(s) listed on our ad with your current item's part number(s); this will ensure you are purchasing the correct part.

Note: If you use the PayPal instant checkout feature, your default PayPal shipping address will be automatically supplied to us for use as the shipping address. You must ensure your address, as registered with PayPal, is updated and correct prior to using the PayPal instant checkout feature. If your default PayPal shipping address is not up to date, please use the standard checkout instead; you can still use PayPal to pay, but you'll be given the option to enter your shipping address.

**We gladly accept PayPal! However, payments MUST be completed using the checkout system. DO NOT send a PayPal payment directly by logging into your PayPal account and clicking the "Send Money" tab - it WILL NOT be recognized by our software and your item WILL NOT be shipped until you contact us and further arrangements are made.

NOTE: We process and ship orders Monday - Friday, not including holidays. We will ship to any address within the US and Canada, including US territories. Shipping outside of US and Canada is not currently available. UPS/Fedex does not deliver to "PO Boxes". If your order has a "PO Box address" for the ship-to address, and you have chosen UPS/Fedex shipping, we reserve the right to ship your order with USPS Priority Mail instead. To prevent this substitution, please provide a physical shipping address for all UPS/Fedex orders. Shipping charges cover postage, processing and packaging. All items are shipped insured for your protection. Please check the shipping calculator for your shipping charges. By purchasing you agree to these charges.

On a normal day all orders paid by 2:30 PM CST are shipped the same day. Please contact us about the status of an order ONLY if you believe there may be a problem, or if it has been 7 business days since we received payment, and you have not received your order. If you have purchased more than 1 item or wish to purchase more than 1 item, please wait for us to send you a combined invoice.

**If you choose USPS Shipping (First Class or Priority Mail) you must add $1.50 (for every $100.00 of product price) for insurance. This will cover you if the item is lost or damaged during shipping. By clicking "BUY IT NOW" or submitting an offer or placing a bid, you are agreeing to pay the insurance charge if USPS shipping is chosen.

Please note: Once an item has been shipped, it is out of our control; we can’t control delays caused by the shipping carrier.

**International customers will have to pay ALL duties, brokerage fees and taxes that occur. Please check for restrictions, duties, and taxes collected before choosing your shipping method. We do not refund shipping costs for rejected shipments. Please note: we only offer shipping to US and Canada. US Territories and APO/FPO are welcome.

Payments accepted: PayPal, All Major Credit Cards, Cashier’s Checks, Money Orders.

**Payments sent in the mail MUST include the order number of the item(s) purchased.

**All IL residents will be charged IL sales tax.

If you have a problem or need help with an order, you must contact us before your warranty period ends.

Any product returned to us must have an RMA form included. When a return has been approved, you will be given access to an RMA form which must be filled-out and included with the item being returned. If a product is returned to us without an RMA form, we reserve the right to hold your return until you contact us to give us the needed information to process the return. The RMA form can only be used for the order for which it was issued; it cannot be used to return other products that have not been approved by Vivo for return.