UPS/Fedex OVERNIGHT SHIPPING is available on all items shipping to addresses within the US. All orders must be paid by 3:30 PM CST in order to be shipped that day. You do NOT need to contact us to arrange for overnight shipping; simply purchase the item you want and choose "Overnight" shipping at the checkout. If you have any questions, let us know. Please note that UPS/Fedex regularly delivers only on Monday through Friday, so an Overnight package sent on Friday, for example, would arrive Monday.
NOTE: We process and ship orders Monday - Friday, not including holidays. We will ship to any address within the US and Canada, including US territories. Shipping outside of US and Canada is not currently available. UPS/Fedex does not deliver to "PO Boxes". If your order has a "PO Box address" for the ship-to address, and you have chosen UPS/Fedex shipping, we reserve the right to ship your order with USPS Priority Mail instead. To prevent this substitution, please provide a physical shipping address for all UPS/Fedex orders. Shipping charges cover postage, processing and packaging. We insure all items for your protection. Please check the shipping calculator for your shipping charges. By purchasing, you agree to these charges.
On a normal day all orders paid by 2:30 PM CST are shipped the same day. Please contact us about the status of an order ONLY if you believe there may be a problem, or if it has been 7 business days since we received payment, and you have not received your order. If you have purchased more than 1 item or wish to purchase more than 1 item, please wait for us to send you a combined invoice.
**If you choose USPS Shipping (First Class or Priority Mail) you must add $1.50 (for every $100.00 of product price) for insurance. This will cover you if the item is lost or damaged during shipping. By clicking "BUY IT NOW" or submitting an offer or placing a bid, you are agreeing to pay the insurance charge if USPS shipping is chosen.
Please note: Once an item has been shipped, it is out of our control; we can’t control delays caused by the shipping carrier.
**International customers will have to pay ALL duties, brokerage fees and taxes that occur. Please check with your country for restrictions, duties, and taxes collected by your country. We do not refund shipping costs for items rejected by your customs. Please note: for online orders, we only offer shipping to US and Canada. US Territories and APO/FPO are welcome.
Any product returned to us must have an RMA form included. To arrange a return please email us: email@example.com. When a return has been approved, you will be given access to an RMA form which must be filled-out and included with the item being returned. If a product is returned to us without an RMA form, we reserve the right to hold your return until you contact us to give us the needed information to process the return. The RMA form issued can only be used for the order for which it was issued; it cannot be used to return other products that have not been approved by Vivo for return.
Items that are ordered in error or not needed after receipt can be returned for a refund, less a restocking fee on the item's price; we will not refund the shipping charges. The restock fee for returned items is typically 10-20% depending on the return. You will be informed prior to returning the item(s) what restock fee will apply to your order. Requests to modify your order (such as change your shipping address) or cancel your order after payment has been submitted will be subject to an additional charge in order to compensate for the time involved in cancelling a processed and/or fulfilled order. This charge is customarily a 10% restocking fee, but may vary depending on the nature of the order. The charge may be assessed upon request prior to cancellation. If the order has already shipped, no modifications can be allowed.
If you receive a part you suspect is defective, please contact us and we will work with you and ask you some troubleshooting questions to try to help you determine what is wrong. Upon receiving your replies we can usually send out a replacement item for you at no cost. If this is done, you would need to send back the defective part once you receive the newly shipped replacement part. You are free to return the part in any manner you wish; this would not be paid for by VIVO TECHNOLOGY. It is important that the package is received within 14 days from the date we authorize the return. THE RETURN PERIOD STARTS FROM THE DATE THAT THE CARRIER SHOWS THE ITEM WAS DELIVERED. If we are notified of a problem after the return period ends, we are not able to allow a return! Things that void a warranty are physical abuse of the item, improper use, failure to return all the pieces/parts, any permanent alterations, and swearing/threatening customer service. Please don't throw anything away as packing will be needed to file a damage claim. If your item arrives damaged and you do not keep the box and packaging, the claim will most likely be refused by the shipping company so we won't allow a return.
If you have a problem with your order, PLEASE contact us (firstname.lastname@example.org) so we can help you, rather than contacting your credit card issuer or starting a dispute with PayPal or Google Checkout. Once PayPal/Google Checkout or a credit card issuer is involved, we are limited on how much we can assist you, and may not be able to give you the support you desire. Once a chargeback or dispute has been filed, we are not in charge of the outcome.